Customer Testimonials

BioReference is overall the best lab I have ever worked with. There is a short timeframe to get lab test results, and the reports are clear and easy to read – they are the best I’ve seen in my 30 years of experience. In particular, they deliver very fast and reliable urine drug screen results. It is very easy to communicate with lab technicians (client service) and we have a dedicated account executive.

We have been using BioReference for 3 years now and they continue to provide lab services in a timely manner that helps our facility in preventing re-hospitalizations. What is so unique about BioReference is our dedicated account executive. She exemplifies a true picture of a sales representative, and always goes above and beyond her duty. When we had a flu outbreak, she ensured timely results of labs, and as we tested every one of our residents, she personally delivered culturettes herself. Because of all her help, we were able to clear our facility right away.

Our office has been using BioReference for nine years. We like that the result turn-around-time is quick and reliable. The lab report format is easy and effective, and includes past lab results for comparison. Client service representatives at the lab are excellent at helping out whenever we have to fix an issue. We are also very fortunate to have a friendly and professional in-office phlebotomist from BioReference.ns (client service) and we have a dedicated account executive.

Ramapo Valley OBGYN is extremely pleased with using BioReference as our lab. My account executive is always available and extremely helpful. Ordering supplies is an easy task. Lab results are easy to read and come back promptly in a timely manner. I rarely see any errors and BioReference goes out of their way to please our patients. Our practice is comfortable using a lab that is up to date with Women’s Health testing and services.

BioReference provides excellent customer service, quick turnaround times, and great patient satisfaction. All of my patients have come back happy with the quality of service they receive at BioReference.

We have been working with BioReference for over 5 years, and it has been a terrific experience. Our account manager is incredibly responsive, and has gone above and beyond to help our staff with any questions or patient concerns. BioReference has provided our practice with an incredible bi-directional interface that has streamlined the lab work process. The phlebotomists are professional and knowledgeable. Patients choose to come to our practice to have their blood drawn for other physicians, due to the skill and ease of the BioReference labs. BioReference is our only lab of choice.