Customer Testimonials
At BioReference®, we work with healthcare providers to change the standard of patient care to be more convenient, affordable and personal, aiming for more efficiency within the healthcare system, not more tests for each patient. Below is a sampling of how we’re serving healthcare providers and their patients with more than laboratory results—with actionable, empowering knowledge.
Jennifer
It starts with the management staff at the laboratory. They are friendly and provide a great service. If there are any issues, they are addressed immediately and the follow up is fabulous. As a corporation, we do order a lot of labs and it is great to have a provider that ensures that the follow-up is timely and accurate.
Vishal
BioReference provides excellent customer service, quick turnaround times, and great patient satisfaction. All of my patients have come back happy with the quality of service they receive at BioReference.
Mohammed
We choose BioReference as our laboratory partner for many reasons, starting with our dedicated account executive, who is always very quick to respond. The wait time when calling customer service is always good, and they offer a very convenient option for patients who are self-paying.
Teri
I originally chose BioReference Lab because of our account executive. I knew that she would not represent a lab unless it provided the highest level of quality and service, and that she would provide exceptional customer service to our practice and patients. The lab reports come back quickly and in an easy-to-read format. Our Providers and patients appreciate the vast array of testing available from BioReference. We rarely experience any billing problems but when we do, our account executive quickly resolves the problem, which keeps our patients happy. We have used all of the other larger labs in our area and none of them came even close to the quality of service provided by BioReference. I can’t think of even one negative thing to say about this lab! Exceptional in every way!
Neal and Tina
We like that BioReference has a wide variety of testing. We also like the fast turn-around-time on results. Customer service team and our dedicated account executive are always helpful.
Marc
We have been working with BioReference for over 5 years, and it has been a terrific experience. Our account manager is incredibly responsive, and has gone above and beyond to help our staff with any questions or patient concerns. BioReference has provided our practice with an incredible bi-directional interface that has streamlined the lab work process. The phlebotomists are professional and knowledgeable. Patients choose to come to our practice to have their blood drawn for other physicians, due to the skill and ease of the BioReference labs. BioReference is our only lab of choice.
