At BioReference, we work with healthcare providers to change the standard of patient care to be more convenient, affordable and personal, aiming for more efficiency within the healthcare system, not more tests for each patient. Below is a sampling of how we’re serving healthcare providers and their patients with more than laboratory results—with actionable, empowering knowledge.
We have been using BioReference for 3 years now and they continue to provide lab services in a timely manner that helps our facility in preventing re-hospitalizations. What is so unique about BioReference is our dedicated account executive. She exemplifies a true picture of a sales representative, and always goes above and beyond her duty. When we had a flu outbreak, she ensured timely results of labs, and as we tested every one of our residents, she personally delivered culturettes herself. Because of all her help, we were able to clear our facility right away.
The customer service I receive from BioReference through my dedicated account executive up to the corporate level is superior to any other lab that I have worked with in the past. I know everybody is willing to help when I have any questions.
We have been working with BioReference for over 5 years, and it has been a terrific experience. Our account manager is incredibly responsive, and has gone above and beyond to help our staff with any questions or patient concerns. BioReference has provided our practice with an incredible bi-directional interface that has streamlined the lab work process. The phlebotomists are professional and knowledgeable. Patients choose to come to our practice to have their blood drawn for other physicians, due to the skill and ease of the BioReference labs. BioReference is our only lab of choice.
I have used BioReference for many years in private offices, and here at the Tappan Zee Manor. I have never had any problems, and if any minor issues arise they are handled in a timely manner.
Neal and Tina
We like that BioReference has a wide variety of testing. We also like the fast turn-around-time on results. Customer service team and our dedicated account executive are always helpful.
We choose BioReference as our laboratory partner for many reasons, starting with our dedicated account executive, who is always very quick to respond. The wait time when calling customer service is always good, and they offer a very convenient option for patients who are self-paying.