Customer Satisfaction

Level of on-going support from my BioReference sales person*

Very GoodGoodNeutralPoorVery PoorN/A

BioReference sale person's knowledge of the testing services*

Very GoodGoodNeutralPoorVery PoorN/A

BioReference's timely communication of critical results*

Very GoodGoodNeutralPoorVery PoorN/A

BioReference's quality of educational materials on diagnostic tests*

Very GoodGoodNeutralPoorVery PoorN/A

BioReference's reliability of specimen pickup and transportation*

Very GoodGoodNeutralPoorVery PoorN/A

BioReference's level of efficient and knowledgeable customer service*

Very GoodGoodNeutralPoorVery PoorN/A

When calling customer service, hold times are*

Very GoodGoodNeutralPoorVery PoorN/A

Access to pathologists at BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Access to medical experts at BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Computer provided by BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Printer provided by BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Quality of test results from BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Clear and understandable reports from BioReference*

Very GoodGoodNeutralPoorVery PoorN/A

Ability to order tests online from BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Ability to receive results online from BioReference Laboratories*

Very GoodGoodNeutralPoorVery PoorN/A

Linking BioReference's lab connectivity system with EMR/EHR of PMS*

Very GoodGoodNeutralPoorVery PoorN/A

Turnaround time at BioReference*

Very GoodGoodNeutralPoorVery PoorN/A

Efficient problem resolution at BioReference*

Very GoodGoodNeutralPoorVery PoorN/A

Stat testing at BioReference*

Very GoodGoodNeutralPoorVery PoorN/A

Selection of tests available from BioReference*

Very GoodGoodNeutralPoorVery PoorN/A

Which laboratories do you currently use for clinical diagnostics?

Which laboratory is your primary choice for clinical diagnostics?

What is the primary reason you choose BioReference?

How likely are you to recommend BioReference to your colleagues?

Very LikelyLikelyNot Likely

How often do you experience billing issues from BioReference Laboratories?

Once a weekOnce a monthOnce a quarterRarelyNever

How often do you receive billing-related complaints from your patients regarding BioReference?

Once a weekOnce a monthOnce a quarterRarelyNever

What is your primary specialty?

What is your role?*

Currently, which methods are you using to order lab tests?

Lab Connection Application (i.e. CareEvolve)Directly from EMR/EHRPaper Requisition

Please provide any additional details about your overall experience with BioReference or any additional comments that you have. If you would like to provide specific feedback about the employee that helped you during your visit, please provide their name here.

If you have ever stopped using a laboratory in the past, what was the primary reason for doing so?

If there was one thing you would like BioReference Laboratories to improve, what would that be?

If there was one thing you would like BioReference customer service to improve, what would that be?