Questions About Your Bill

At BioReference®, we are not only concerned with the quality of tests we offer, but also the needs of the patients we serve. We understand that billing processes should be made as simple as possible, and hope to alleviate concerns by addressing some key issues that may be relevant to you.

Why did I receive this bill?

The invoice you received is for laboratory services provided by BioReference®, which were ordered by your physician. This invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician’s office. The bill typically includes charges for deductibles, insurance co-payments or those services not covered by your insurance provider. Please review your insurance policy for more information about your coverage. If it appears that you do not have insurance coverage, or if the information provided to BioReference® was incomplete or inaccurate, we will request that you provide additional information. We will gladly resubmit any claim to your insurer once we have the new information. Because we work through your insurance provider in this way, it may take several months after the date of service before you receive our bill.

Why didn’t insurance pay for this test?

Your insurance carrier should send you an Explanation of Benefits (EOB) that explains in detail the services that were either paid or denied. You may also find this information on the invoice. If you need additional information you should contact your insurance carrier directly to determine the reason(s) why your insurance company did not pay your bill.

What is an Explanation of Benefits (EOB)?

Each time we bill your insurer for laboratory services provided on behalf of you or a covered dependent, the insurer will send you an Explanation of Benefits. The Explanation of Benefits explains how much the insurer will pay, along with an estimate of your financial responsibility. Since the Explanation of Benefits is not a bill, you should only pay BioReference® Health when you receive a bill directly from us.

Does my insurance cover the testing?

For your convenience, BioReference® is a participating provider for a large number of insurance networks. A listing of participating networks is available here or you can call the Billing Department to inquire if we accept a particular insurance plan. If your insurance provider indicates that BioReference® is an out-of-network provider and the charges for our services are denied, please contact our Billing Department at 1-833-469-5227 between the hours of 8:00 am and 7:00 pm Eastern time, Monday through Friday.

Do you accept secondary or supplemental insurance?

BioReference® will gladly submit requests to secondary or supplemental insurers in order to maximize the benefits to which you are entitled. Please make sure that you fill out the secondary insurance portion on your medical forms.

How do I file a claim using secondary insurance for the remainder of my laboratory bill?

If you have more than one insurance policy, you must submit to the secondary insurance company directly with a copy of the Explanation of Benefits (EOB) from your primary insurance company. Mail the bill you received, along with the EOB, to your secondary insurance company’s claim processing address.

How can I pay my bill?

You can pay your bill online through our HIPAA-compliant, secure Patient Portal, here. If you prefer to mail a check, please make note of your invoice number on the check memo line and send to:

BioReference Health Patient Pay
PO BOX 21134
New York, NY 10087-1134

My insurance company issued me a check; do I send it to BioReference?

Yes, make sure you endorse the back of the check and send a copy of the Explanation of Benefits (EOB) with it to:

BioReference Health Patient Pay
PO BOX 21134
New York, NY 10087-1134

Do you offer any discounts?

BioReference® is pleased to assist patients with clinical testing needs. We understand testing can be expensive so we offer a Financial Assistance Program (FAP). Click here to visit the Financial Assistance Program page to learn more.

Patients who are eligible for our financial assistance program may qualify for an additional discount. BioReference® offers payment plans for those who do not have the ability to pay their balance in full or a Self-Pay price for those who are uninsured or elect not to use their insurance. Please contact our Customer Services Billing Department 1-833-469-5227 for more information.

What if I have an outstanding balance?

When you visit one of our laboratory collection centers, you will be advised if you have a past-due balance for previous testing services. You will be asked to pay the balance in full (or a minimum of $100 if the balance is more than $100*) before we can continue with the current service or collect the new test specimen.

BioReference® Health, LLC reserves the right to refuse service if you have an outstanding balance. If you cannot pay or choose not to pay the minimum fee, you will be turned away and asked to return once the bill is paid.

*If only making a minimum payment of your amount owed and due, please be advised that the patient is still be responsible for the remainder balance of the bill.

What forms of payment are accepted?

You can pay your bill online through our HIPAA-compliant, secure Patient Portal, here. You may also make payments in-person at any of our laboratory collection centers.Money orders, personal checks, FSA cards, and all major credit cards are acceptable forms of payment. If paying by check, please note your invoice number on the check.


Additional Questions?

Please call  Billing Customer Service at 1-833-4MYLABS (833-469-5227), available M-F 8AM-7PM ET, or click the link below to contact us today.