Please provide your reaction to each of the statements below about your invoice.
The invoice explained why I received it* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The invoice was accurate* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The invoice was easy to understand* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Did you call our billing customer service department?* yesno
The billing customer service representatives answered all your questions in a friendly and professional manner* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
The billing customer service representatives treated you with care and compassion* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Did you email our billing customer service department?* YesNo
Did you use our website to pay your bill or find other billing information?* YesNo
How likely are you to recommend BioReference to family, friends or colleagues for lab work based on your recent billing experience?* Very LikelyLikelyNot Likely
How would you rate your overall billing experience with BioReference?* Strongly AgreeAgreeNeutralDisagreeStrongly DisagreeN/A
Please provide any additional details about your overall billing experience at BioReference, as well as anything we could do to further improve our service. If you would like to provide specific feedback about the billing representative that helped you, please provide their name here.
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