Customer Testimonials
At BioReference®, we work with healthcare providers to change the standard of patient care to be more convenient, affordable and personal, aiming for more efficiency within the healthcare system, not more tests for each patient. Below is a sampling of how we’re serving healthcare providers and their patients with more than laboratory results—with actionable, empowering knowledge.
Teri
I originally chose BioReference Lab because of our account executive. I knew that she would not represent a lab unless it provided the highest level of quality and service, and that she would provide exceptional customer service to our practice and patients. The lab reports come back quickly and in an easy-to-read format. Our Providers and patients appreciate the vast array of testing available from BioReference. We rarely experience any billing problems but when we do, our account executive quickly resolves the problem, which keeps our patients happy. We have used all of the other larger labs in our area and none of them came even close to the quality of service provided by BioReference. I can’t think of even one negative thing to say about this lab! Exceptional in every way!
Mohammed
We choose BioReference as our laboratory partner for many reasons, starting with our dedicated account executive, who is always very quick to respond. The wait time when calling customer service is always good, and they offer a very convenient option for patients who are self-paying.
Crystal and Jonathan
BioReference always puts patients first. The customer service team will call a patient personally and work with them. BioReference always takes care of all or our needs and make everything very efficient. They are our #1 lab.
Rakesh
The customer service I receive from BioReference through my dedicated account executive up to the corporate level is superior to any other lab that I have worked with in the past. I know everybody is willing to help when I have any questions.
Michelle
Ramapo Valley OBGYN is extremely pleased with using BioReference as our lab. My account executive is always available and extremely helpful. Ordering supplies is an easy task. Lab results are easy to read and come back promptly in a timely manner. I rarely see any errors and BioReference goes out of their way to please our patients. Our practice is comfortable using a lab that is up to date with Women’s Health testing and services.
Julia
BioReference is our trusted laboratory partner not only because of their ability to provide next-day results, but also because of the high level of customer service they provide. When we call the customer service team at the lab, we always get someone right away, and our dedicated account executive is a great problem solver and responds quickly to all of our questions.
