Customer Testimonials
At BioReference®, we work with healthcare providers to change the standard of patient care to be more convenient, affordable and personal, aiming for more efficiency within the healthcare system, not more tests for each patient. Below is a sampling of how we’re serving healthcare providers and their patients with more than laboratory results—with actionable, empowering knowledge.
Tadeusz
BioReference is overall the best lab I have ever worked with. There is a short timeframe to get lab test results, and the reports are clear and easy to read – they are the best I’ve seen in my 30 years of experience. In particular, they deliver very fast and reliable urine drug screen results. It is very easy to communicate with lab technicians (client service) and we have a dedicated account executive.
Crystal and Jonathan
BioReference always puts patients first. The customer service team will call a patient personally and work with them. BioReference always takes care of all or our needs and make everything very efficient. They are our #1 lab.
Geraldine
Our account executive is the most reliable, dependable, courteous, professional, efficient and most importantly competent individual I have ever worked with at a laboratory.
Julia
BioReference is our trusted laboratory partner not only because of their ability to provide next-day results, but also because of the high level of customer service they provide. When we call the customer service team at the lab, we always get someone right away, and our dedicated account executive is a great problem solver and responds quickly to all of our questions.
Michaela
BioReference is a convenient and friendly lab, located close to our practice. Our account executive is professional easy to reach, and provides onsite counseling. Lab results are sent in a timely manner. We are very happy with the service we receive.
Karen
Our office has been using BioReference for nine years. We like that the result turn-around-time is quick and reliable. The lab report format is easy and effective, and includes past lab results for comparison. Client service representatives at the lab are excellent at helping out whenever we have to fix an issue. We are also very fortunate to have a friendly and professional in-office phlebotomist from BioReference.ns (client service) and we have a dedicated account executive.